We’re delivering the vast majority of our normal services now. In some cases, we’re doing things a little differently to ensure that our residents and staff remain safe and that we’re following government guidance. We’ll continue to update this page with new information as quickly as we can.
Keeping in touch
Your dedicated site or property manager remains your main point of contact for any queries. Outside normal office hours, your call will be automatically redirected to the correct out-of-hours service. They’ll observe social distancing and follow government guidelines at all times.
If you or anyone in your household has any symptoms of Covid-19, please self-isolate in line with Public Health England’s guidelines. Where possible, please let your Property/ Site Manager we can make a note on our system. This will help us to notify cleaning teams and any repairs contractors who may need to access your home so they can carry out appropriate risk assessments.
Estates and communal areas
By following government guidance, we will all help to keep ourselves and each other safe. Please continue to follow government guidance on social distancing.
Paying your rent
We know this is a difficult time and we understand the problems you face if you suddenly have less income than you expected.
If you’re facing financial difficulties due to loss of earning or becoming unemployed, we sadly cannot offer rent holidays however will attempt to guide you to claim the right benefit that will help you pay rent and sustain your tenancy through this period. Please contact your Property/ Site Manager.
Visiting our offices
Our offices remain closed to the general public. Please contact your Site/ Property Manager via telephone or email instead of visiting an office if you need to speak to someone.
Moving home and sign-ups
Under new regulations, you are free to move home. This means that we can accommodate physical viewings upon request however, the health and safety of our staff, Tenants and prospective customers remains our top priority. Our staff will be observing all government guidance and we ask that our customers do the same: